Refund policy
Signsaglo LLC – Return & Refund Policy
At Signsaglo LLC, we want you to be completely satisfied with your purchase. Our policy distinguishes between customized and non-customized products, since many of our items are made-to-order.
Returns
- Non-Customized Signs: You may request a return within 30 days of receiving your order. To qualify, the item must be unused, in its original packaging, and in the same condition you received it. Proof of purchase is required.
- Customized Signs: Because these products are created specifically for you, we cannot accept returns unless the item arrives defective, damaged, or incorrect.
To start a return, contact us at support@signsaglo.com. Returns must be shipped to:
Signsaglo LLC
P.O. Box 1291
Mechanicsburg, PA 17055
Items returned without prior authorization will not be accepted.
Damages & Issues
Please inspect your order as soon as it arrives. If your sign is damaged, defective, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right.
Exceptions & Non-Returnable Items
- Custom signs and personalized products (unless defective/damaged)
- Sale items
- Gift cards
Exchanges
The fastest way to get the product you want is to place a new order after your return is approved.
European Union Customers
If your order ships into the EU, you are entitled to a 14-day cooling-off period. You may cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of approval or denial. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary by bank or credit card provider.
If you haven’t received your refund after 15 business days from approval, please contact us at support@signsaglo.com.